EFCOG Best Practice #16

Title: Worker Feedback

Facility: Savannah River Site, Aiken, SC

Point of contact:

Rick Fleming (803) 725-1460 E-mail: rick.fleming@srs.gov

Brief description of the Best Practice

Electronic Worker Feedback with Work Planner electronic closure response mechanism is a feature of the Electronic Work Management Program Reporting Tool (PRT). If worker feedback is not responded to by Work Planner, a "flag" e-mail reminder of the action is auto-generated to the Work Planner each Friday.

Why the best practice was used:

Worker Feedback is a critical element for both ISMS and ensuring continuous improvement of the work process.

What are the benefits of the best practice

Provided an electronic method within the Work Management System to provide, track, close, monitor & report worker feedback. Reporting is accomplished through the Site Program Reporting Tool (PRT). A screen print of the PRT desktop tool is below, showing the Worker Feedback reporting button:

An example of worker feedback / work planner response is provided below:

What problems/issues were associated with the Best Practice

The only issue was to determine the appropriate process flow for reporting, how to capture & report the information and how to train personnel on the use of the Program feature.

How the success of the Best Practice was measured

Success was measured by the workers using the tool & work planners responding and closing the loop. Reporting of the process allows anyone within a Facility: to view feedback and responses.

Description of process experience using the Best Practice

Worker feedback is now entered by the worker at the same time they enter their work hours and history. Work Planners are notified electronically of any feedback and return comment to the mechanic via e-mail. Worker Feedback, continuous improvement is a primary element of the ISMS process.

ISM Core Functions and Principles

CF-5 Provide Feedback and Continuous Improvement