EFCOG Best Practice #21
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Title: Work Management Centers
Facility: Savannah River Site, Aiken, SC
Point of contact:
Brief description of the Best Practice
Work Management Centers are established for each Facility (or logical grouping of Facilities) to serve as a single point of contact for all Work Management related activities.
Why the best practice was used:
Established a Work Management single point of contact.
What are the benefits of the best practice
Removed the focus for Work Management from the Control Rooms & established a Single Point of Contact for all Work Management activities. Control Room awareness of work being performed in the Facility: is accomplished through communication from the Work
Management Center to the Control Room.
What problems/issues were associated with the Best Practice
The Work Management Center (single point of contact) requires that personnel of all disciplines be represented and support the center.
How the success of the Best Practice was measured
Comprehensive metrics and reporting were established to measure the effectiveness of the Work Management process.
Description of process experience using the Best Practice
Establishment of the Work Management Center (single point of contact) provides a Work Management focus for all Facility personnel. It also removed unnecessary traffic and congestion from the Facility Control Rooms.
ISM Core Functions and Principles
- Principle 2: Clear Roles and Responsibilities
- Core Function 5: Provide Feedback and Continuous Improvement
